Terms of Service

These Terms of Service govern the relationship between ВТС 04 ЕООД ("the Provider") and users of this website in relation to the services and products offered. By using the site you accept these Terms.

Provider

Legal name: ВТС 04 ЕООД
EIK (company reg. no.): 207985595
Registered address: с. Пролеша ул.Любен Каравелов 45
Contact: info@visualtuningstore.bg, +359 895 447 747

Scope

These Terms apply to all requests made through the site — enquiries and product orders — to the extent the relevant service is offered by the Provider.

Orders

Orders are placed online through the site.
A contract is formed once you receive an order-confirmation email.
We may decline or cancel an order in case of an obvious pricing or stock error, in which case we will notify you and refund any payment made.

Personalised products

Where we offer personalised products (your text and/or image printed on a product):

By uploading an image or text you confirm that you own the rights to it or have permission to use it, and that it does not infringe third-party rights (copyright, trademarks, other people's personal data) and is not unlawful or offensive.
You grant us a non-exclusive right to store, process and print the uploaded content solely to fulfil your order.
We may refuse to produce an order whose content breaches these Terms — we will notify you and refund any payment made.
Personalised products are made to your order, so the right of withdrawal does not apply to them (Art. 57 of the Consumer Protection Act — see "Right of withdrawal" below).
Uploaded images are stored for a limited time (see the Privacy Policy); a small image of the finished design remains with your order.

Prices and payment

Prices include VAT unless stated otherwise and may be shown in EUR and BGN.
We accept card payments, cash on delivery, and bank transfer to the account provided; a discount may apply for bank transfer.
Card payments are processed by Stripe. Card details are entered directly with the payment provider — we neither receive nor store them.

Delivery

We deliver to the address you provide by courier, or offer collection in person where available.
Delivery times and costs are shown at checkout.
The risk of loss or damage passes to you on receipt of the goods.

Right of withdrawal

As a consumer you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.
The statutory minimum period is 14 days (Art. 50 of the Bulgarian Consumer Protection Act). Where the period stated above is longer, it applies as a voluntary commitment we make to you.
The right does not apply to made-to-order or personalised goods, perishable food, or products unsealed after delivery for hygiene reasons (Art. 57).
To exercise the right, notify us at info@visualtuningstore.bg within the period.

Returns and refunds

Return the goods within 14 days of giving notice of withdrawal.
The direct cost of returning the goods is yours unless agreed otherwise.
We refund payments within 14 days of the notice, using the same payment method.

Legal guarantee

Goods conform to the contract. In case of non-conformity you have your statutory rights, including repair, replacement or a refund, within 2 years of delivery.

Your account

You may create an account on the site. An account is optional — you can also order as a guest.
You are responsible for the accuracy of the details in your account and for keeping your password safe. If you believe someone else has access to your account, tell us at info@visualtuningstore.bg.
You can download your account data and delete your account at any time from the "Profile" page. Deletion is permanent and cannot be undone.
After deletion we keep the records of orders you have already placed for as long as accounting and tax law requires.
We may suspend or close an account for abuse or breach of these Terms, and will notify you if we do.

Complaints and disputes

We accept consumer complaints at info@visualtuningstore.bg. You may refer a dispute to the Bulgarian Commission for Consumer Protection (kzp.bg) or the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

Governing law

Bulgarian law applies.

Changes

We may update these Terms. The current version is always available on this page.

Instructions on withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days from the day on which you, or a third party you name (other than the carrier), takes possession of the goods. Where several goods from one order are delivered separately, the period runs from the day of the last delivery.
To exercise the right, inform us of your decision by an unequivocal statement (e.g. a letter sent by post or an email) to: ВТС 04 ЕООД, с. Пролеша ул.Любен Каравелов 45, email: info@visualtuningstore.bg. You may use the model form below, but it is not obligatory.
To meet the deadline, it is sufficient to send your statement before the withdrawal period expires. We will acknowledge receipt without delay (e.g. by email).
If you withdraw, we will reimburse all payments received from you, including delivery costs (except any additional costs where you chose a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we are informed of your decision. We will reimburse you using the same means of payment, unless you expressly agree otherwise; the reimbursement costs you nothing.
We may withhold the reimbursement until we have received the goods back or you supply proof of having sent them back, whichever happens first.
Send the goods back without undue delay and no later than 14 days from the day you notified us of the withdrawal.
You bear the direct cost of returning the goods.
You are liable only for any diminished value of the goods resulting from handling beyond what is needed to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to the exceptions listed under "Right of withdrawal" above (Art. 57 of the Consumer Protection Act).

Review and refusal on delivery

Review and test. When a review or test service on delivery is included for the specific parcel, you may examine the goods and, where the test is included, try them out under the terms of the service. At Econt the services are called "Review" and "Review and test". Whether review/test is available for the chosen delivery method is stated before the order. Delivery to an automat (parcel locker) has no review or test on the spot.

For a cash-on-delivery order, you pay the unpaid price of the goods if you accept them.

Price of the review/test. At Econt the service carries no additional fee. We charge no additional fee of our own for review or test.

Initial delivery on non-acceptance. If you do not accept the parcel after review/test, we bear the cost of the initial standard delivery whether or not you have exercised the statutory right of withdrawal. If you paid this cost directly to the courier, we refund it to you at our expense. On such non-acceptance we also bear any review/test fee you paid. The additional cost above the cheapest standard delivery we offer remains yours where you expressly chose a more expensive delivery method, unless the law requires otherwise or we have agreed more favourable terms.

To be refunded what you paid directly to the courier, notify us at info@visualtuningstore.bg, stating the order or the waybill, the cost you paid and the details we need to pay you. You may attach the payment document; where the information is already available to us or can be established through the courier, you do not need to provide it again. We refund without undue delay and no later than 14 calendar days from receiving the notice and the details needed to make the payment. The payment is made at no cost to you, by a method expressly agreed with you. This contractual procedure does not extend any applicable statutory deadline.

Return transport on a statutory withdrawal. When you exercise the statutory right of withdrawal, the costs of the return transport are allocated by courier:

at Econt, the direct costs are yours.

Where the cost is yours, it covers the direct return transport of the parcel sent back after review on delivery, and it is paid to the courier under the tariff applicable to the parcel. Where the cost is ours, we do not put it on you; if you have already paid it, we refund it in the manner set out above. We charge no fee or penalty for exercising the statutory right of withdrawal.

Notice of withdrawal. Not accepting the parcel does not in itself necessarily constitute notice of withdrawal from the contract. It is sufficient where your unambiguous decision to withdraw from the contract has been passed on to us through the courier. You may also notify us at info@visualtuningstore.bg, using the model form, using the "Withdraw from contract here" function, or in any other unambiguous way. You do not need to give a reason for a statutory withdrawal.

Where you have duly exercised the statutory right of withdrawal, we refund all payments we received from you, including the standard delivery you paid, without undue delay and no later than 14 days from being notified. We use the same means of payment, unless you expressly agree to another at no cost to you. Where we have not offered to collect the goods ourselves, we may withhold the refund until we receive them or until you provide proof of having sent them back, whichever happens first. We do not refund the additional cost of an expressly chosen, more expensive delivery above the cheapest standard delivery we offer.

Covering the initial delivery and the review fee on non-acceptance does not in itself mean termination of the contract or a refund of the prepaid price of the goods. That depends on the right exercised or another applicable ground. We do not automatically charge a statutory-withdrawal cost on the basis of the courier status "parcel not accepted" alone.

Lack of conformity. If you find a lack of conformity during the review, let us know and describe the problem so that we can handle the complaint and the applicable statutory remedy. Not every lack of conformity gives the right to terminate the contract immediately. The necessary return costs for a lawfully exercised remedy for lack of conformity are at our expense. If you have already paid them to the courier, we refund them without undue delay once their grounds and amount are established. The payment document makes the check easier, but it is not the only acceptable means of proof.

The review, the test and the absence of such an option at an automat do not limit your statutory right of withdrawal or your rights in the event of a lack of conformity.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract:

To: ВТС 04 ЕООД, с. Пролеша ул.Любен Каравелов 45, email: info@visualtuningstore.bg
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service: …
Ordered on / received on: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is submitted on paper): …
Date: …

Delete as appropriate.